Privacy policy

We collect the information you give us when you create an account, place an order or contact us — such as your name, email address, phone number and delivery address. We also collect basic technical information, such as your device and browser type, to keep the site working and secure. Online payments are handled by our payment gateway; we never see or store your full card details.

To process and deliver your orders, send you order updates, provide customer support and respond to your questions, and to prevent fraud and misuse. We do not sell your personal data to anyone. If you would rather not receive messages about new products or offers, just let us know and we will stop.

We use cookies and similar browser storage for essential site functions such as keeping your cart and your sign-in session. You can clear or block them in your browser settings, though some parts of the site may not work as expected.

We share only the information needed to fulfil your order and run the store: your name, address and phone number with the people who deliver it, payment details with our payment gateway, and limited data with service providers who help us operate the site. They may use it only for that purpose. We may also disclose information where the law requires it.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep your account information while your account is active, and order records for as long as the law requires. You can ask us to delete your account at any time by emailing shapthagirirefineries@gmail.com.

You can view and update your personal information at any time by signing in to My Profile. To have your information corrected or deleted, contact us using the details below.

If you have a concern about how your personal information is handled, write to us at shapthagirirefineries@gmail.com. We will acknowledge your complaint and work to resolve it within the time required by applicable Indian law.

If we change this policy, we will update this page and the date above. Continuing to use the site after a change means you accept the updated policy.