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Returns & refunds

Every pack is sealed with care — and if something isn't right, putting it right is simple.

Our promise

We want you to be happy with every order. If an item arrives damaged, isn't what you ordered, or doesn't meet your expectations, raise a return within 7 days of delivery. We'll review it and, once it's approved, issue your refund.

When to reach out

  • An item doesn't meet your expectations
  • An item arrived damaged or defective
  • You received the wrong product
  • A product is missing from your order

Good to know

  • Return requests can be raised within 7 days of delivery
  • Please keep the item, its original packaging and any labels so we can look into the issue
  • A photo of the product helps us resolve things quickly
  • Not sure what to do? Contact us before sending anything back

The process

  1. 1

    Request a return

    Open My Returns and click New Return. Pick the order, the item and a reason.

  2. 2

    Review

    Our team reviews your request and updates its status in My Returns, so you always know the next step.

  3. 3

    Pickup, if needed

    If the item needs to come back to us, we'll arrange a pickup from your delivery address.

  4. 4

    Refund

    Once your return is approved, your refund is issued to your original payment method or your account wallet.

Need help with a return? We're available Mon–Sat, 9:00 AM – 6:00 PM.